Hours: Full time
Location: Exeter
Reports to: Installation Manager
Job Overview:
DeGould is seeking two motivated and customer-focused individuals to join their team. No prior experience is necessary as comprehensive training will be provided, along with sponsorship for electrical qualifications. After training, you will be responsible for traveling abroad regularly, sometimes at short notice, to service, maintain, and install systems while ensuring professional customer interactions. The role includes diagnosing errors, fixing faults, following company protocols, and collaborating with the technical team. Enhancements offered for travel and installations that are completed.
About the company
DeGould is an exciting, multi-award-winning company, in the software and AI sector. The company develops and delivers innovative vision and damage detection systems to a range of blue-chip corporate clients. As the company embarks on an exciting growth phase the company plans to expand the team, further develop existing products, and explore opportunities for new ones.
Our Vision
DeGould’s vision is to be the standard for new vehicle inspection in the automotive sector.
Duties and Responsibilities:
The main deliverables of the role are:
- Installing, DeGould system in global OEM plants.
- Undertaking routine maintenance and servicing of systems in customer facilities.
- The timely provision of customer support and fault finding, remotely and on site.
- Adhering to agreed service level agreements.
- Complying with all relevant DeGould and customer processes, including meeting standards for quality control, accounting, H&S and documentation.
Detailed duties of the role include:
- Delivering against the agreed project KPIs, including time and cost.
- Always ensuring a positive image.
- Checking and validating the statement of work, organising any site-specific setup and installation steps.
- Ongoing support and maintenance including providing out of hours support by being ‘on call’;
- Executing tasks on site and in the workshop, including electrical component assembly and testing.
- Keeping accurate records in accordance with the DeGould’s CRM, ISO9001 and 140001 standards.
- Undertaking any other tasks/duties as may be reasonably required to fulfil DeGould’s commitments to customers and achieve the overall objectives of the business
About You:
Requirements
- Full UK Driver’s License.
- Full passport with residency in the UK for a minimum of 3 years.
- Basic electrical and mechanical skills
- Use and knowledge of both electrical and mechanical hand tools
- Basic networking knowledge
- Drive and determination to get the job done
- Able to work effectively both as part of a team and independently
- Understanding of quality control or health and safety requirements
Behaviours:
As an employee of DeGould Ltd, you are required to meet a number of common standards of behaviour, accountabilities and outcomes. In addition, and in relation to this role it is expected that the successful candidate will exhibit these behaviours:
- Empathy – able to put themselves in the shoes of others.
- Creative – Open to new ideas and demonstrates good design skills in their work.
- Analytical – capable of working through the detail when required.
- Flexible – thriving in a fast paced, changing and opportunity rich environment.
- Collaborative – enthusiastically works with colleagues and customers alike.
- Dependable – deliver on stakeholder commitments in a timely manner.
Benefits:
Competitive salary and benefits including:
- 25 days holiday per annum (excluding bank holidays).
- Additional days holiday for birthday.
- Company sick pay scheme.
- Cycle to work scheme.
- Pension auto enrolment after 3 months service.
- Enhanced maternity, paternity and shared parental leave.
- Health insurance with Vitality for employee, spouse and children.
- Flexible working can be agreed.
Please note, no additional recruitment support is required at this time, thank you.