IT Support Engineer

Hours: Full time

Report to: Principal Cloud Engineer

Location: Hybrid in Exeter and Bristol 3:2

Objectives:

DeGould is looking for an IT Support Engineer with excellent communication skills and the ability to explain technical issues in both technical and non-technical terms to colleagues. You should be someone who is passionate about technology and wants to work in a busy, fast paced organisation. You will be responsible for all technical enquiries. Speaking with other team members, advising on issues, route cause analysis, making data led decisions, improving efficiency on an ongoing basis. When not working on IT Support, you will be assisting the platform team with building and maintaining the core platform for DeGould’s innovative products.

About the Company:

DeGould is an exciting, multi-award-winning company, in the software and AI sector. The company develops and delivers innovative vision and damage detection systems to a range of blue-chip corporate clients. As the company embarks on an exciting growth phase the company plans to expand the team, further develop existing products, and explore opportunities for new ones. 

Duties and Responsibilities:

The main deliverables of the role are:

• Manage and take ownership of support request, issues, incidents, and defects across shared company applications.
• Excellent problem solving and trouble shooting skills
• Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution.
• Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes

About You:
Required Skills

• Office 365 including Active Directory/Entra
• Atlassian (Jira, Confluence, Service Desk)
• Windows, Mac and Linux experience
• Basic knowledge of computer networking

Desirable Skills

• VPN, VLANs, LACP and firewall management
• A working knowledge of SQL
• Python experience
• Exposure to docker containers and images
• GCP GKE, Cloud Run
• Datadog or other observability tooling
• Kubernetes

Behaviours:
As an employee of DeGould Ltd, you are required to meet a number of common standards of behaviour, accountabilities and outcomes. In addition, and in relation to this role it is expected that the successful candidate will exhibit these behaviours:

• Empathy – able to put themselves in the shoes of others.
• Creative – Open to new ideas and demonstrates good design skills in their work.
• Analytical – capable of working through the detail when required.
• Flexible – thriving in a fast paced, changing and opportunity rich environment.
• Collaborative – enthusiastically works with colleagues and customers alike.
• Dependable – deliver on stakeholder commitments in a timely manner.

Benefits:
Competitive salary and benefits including:

• 25 days holiday per annum (excluding bank holidays).
• Additional days holiday for birthday.
• Company sick pay scheme.
• Cycle to work scheme.
• Pension auto enrolment after 3 months service.
• Enhanced maternity, paternity and shared parental leave.
• Health insurance with Vitality for employee, spouse and children.
• Flexible working can be agreed.

Please note, no additional recruitment support is required at this time, thank you.